['Privacy Policy\n\nSterling Shine Cleaning Ltd ("we," "us," "our") is committed to protecting your privacy when you use our online platform and services, including domestic cleaning, deep cleaning, carpet and upholstery cleaning, window cleaning, move-in/move-out cleaning, and eco-friendly cleaning solutions. This Privacy Policy explains how we collect, use, store, and share your personal information in compliance with the General Data Protection Regulation (GDPR) and other applicable privacy laws.\n\n1. Information We Collect\nWe collect personal information that you provide when using our services or interacting with our site. This includes:\n- Contact details such as your name, address, telephone number, and email address\n- Details related to the cleaning services requested, including property address and service preferences\n- Payment information necessary to process your payments (handled securely)\n- Any other information you choose to provide when contacting us or filling out forms\n\nWe may also collect certain technical data automatically through our website, such as IP addresses, browser type, and usage data, to improve our services and ensure security.\n\n2. How We Use Your Information\nYour information is used for the following purposes:\n- To provide and manage the cleaning services you request\n- To process payments and communicate about your bookings\n- To respond to your inquiries and provide customer support\n- To maintain our service quality and improve our online platform\n- To comply with legal obligations and protect our rights\n\n3. Legal Basis for Processing\nWe process your personal data based on one or more of the following legal grounds:\n- Contractual necessity to deliver requested services\n- Your consent, where applicable\n- Compliance with legal obligations\n- Legitimate interests in operating and improving our business\n\n4. Sharing and Disclosure\nWe do not sell or rent your personal information to third parties. Your data may be shared only with trusted third parties necessary to deliver our services, such as payment processors and cleaning staff, under strict confidentiality agreements.\n\nWe may also disclose your data when required by law, regulation, or to enforce our terms of service.\n\n5. Data Retention\nWe retain your personal information only as long as necessary to fulfill the purposes outlined, comply with legal requirements, or resolve disputes. Once no longer needed, your data will be securely deleted or anonymized.\n\n6. Your Rights\nYou have rights under GDPR and related laws including:\n- Accessing your personal data\n- Requesting correction of inaccurate or incomplete information\n- Requesting deletion or restriction of processing, subject to lawful limitations\n- Objecting to processing based on legitimate interests\n- Data portability\n- Withdrawing consent where it was the legal basis for processing\n- Lodging a complaint with a supervisory authority\n\nTo exercise your rights, please contact us using the details below.\n\n7. Security\nWe implement appropriate technical and organizational measures to safeguard your data against unauthorized access, loss, or alteration. However, no system is completely secure, and we encourage you to protect your login details and notify us promptly of any suspected breaches.\n\n8. International Transfers\nIf your data is transferred outside the United Kingdom or European Economic Area, we ensure adequate safeguards are in place to protect your information in accordance with applicable laws.\n\n9. Children’s Privacy\nOur services are not intended for individuals under 16 years old. We do not knowingly collect data from children. If we become aware of such data, it will be deleted promptly.\n\n10. Changes to This Privacy Policy\nWe may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updates will be posted on our site with the revised date.\n\nContact Information\nIf you have any questions or concerns about this Privacy Policy or your data, please write to:\n\nSterling Shine Cleaning Ltd \n48 Maple Grove \nSuite 3B \nManchester \nGreater Manchester \nM14 5XY \nUnited Kingdom\n\n---\n\nThank you for trusting Sterling Shine Cleaning Ltd with your cleaning needs. Your privacy and trust are important to us.', 0.001394, 'gpt-4.1-mini']