Terms and Conditions

Welcome to Sterling Shine Cleaning Ltd. These Terms and Conditions outline the rules and regulations for the use of our house cleaning and residential services. By engaging our services, you agree to comply with and be bound by the following terms.

1. Services Provided

Sterling Shine Cleaning Ltd offers a range of domestic cleaning services including:

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• Domestic cleaning
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• Deep cleaning
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• Carpet and upholstery cleaning
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• Window cleaning
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• Move-in/move-out cleaning
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• Eco-friendly cleaning solutions
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2. Booking and Payment

All bookings must be confirmed prior to service delivery. Payment terms will be communicated at the time of booking. Failure to pay as agreed may result in suspension or cancellation of services.

3. Customer Responsibilities

Customers agree to:

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• Provide safe and reasonable access to the premises.
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• Remove any fragile or valuable items prior to cleaning.
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• Inform Sterling Shine Cleaning Ltd of any allergies or sensitivities relevant to cleaning products.
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4. Cancellation and Rescheduling

Cancellations or rescheduling requests must be made at least 24 hours in advance. Sterling Shine Cleaning Ltd reserves the right to charge a cancellation fee if proper notice is not provided.

5. Liability

Sterling Shine Cleaning Ltd will take reasonable care to provide services to a high standard. However, we are not liable for:

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• Damage caused by pre-existing conditions or property defects.
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• Any loss or damage of items left unsecured or unattended.
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• Delays caused by unforeseen circumstances beyond our control.
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6. Use of Eco-Friendly Products

We promote environmentally responsible cleaning. Our eco-friendly cleaning solutions are carefully chosen for effectiveness and safety. Customers may request details regarding products used.

7. Privacy

Sterling Shine Cleaning Ltd respects your privacy. Any personal information collected as part of service provision will be handled in accordance with applicable data protection laws, solely for the purpose of fulfilling our contractual obligations.

8. Amendments

We reserve the right to update or modify these Terms and Conditions at any time. Any changes will be communicated accordingly to existing customers.

9. Governing Law

These Terms and Conditions are governed by the laws of the United Kingdom. Any disputes arising shall be subject to the exclusive jurisdiction of the courts located in Manchester, Greater Manchester.

Contact Information